What our partners say

We collaborate with organizations of all sizes and industries to create effective and sustainable onboarding experiences.

Process Modernization and Digitization

Enhancing Onboarding Quality and Service Offerings for Improved Integration

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Reinventing International Student Reception: the Bienvenue en France label

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Centralize information for better Student Onboarding

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Digitize the Welcome Booklet for flexibility

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A tool for a Student Experience throughout the Academic Journey

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Simplify Communication and Information management

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Implementation of a VIP welcome services: Pickups and Kits

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Reinventing international Student Reception: the Bienvenue en France label

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A single Platform for a welcoming and inclusive Experience from the moment of Admission

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Personalization and individualized Support, essential Values

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ISCOM's Brand enhancement through a change of service Provider

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Unlock the Potential of Your Newcomers with Seamless Onboarding

The first impression sets the tone for the entire student experience.

When done right, it fosters engagement, builds confidence, and sets students on the path to academic achievement.

With our case studies, we want to highlight how our clients use technology, personalization, and a commitment to student well-being to create a seamless onboarding experience that fosters a sense of belonging from the moment of admission.

Study&Co is a leading European provider of mobility and student onboarding solutions.

We work with organizations of all sizes and industries to create effective and sustainable onboarding experiences.

Our clients, some of whom have been with us since 2018, attest to the positive impact our solutions have had on their international success.

CIHEAM

In 2022, the CIHEAM’s main challenge was to modernize the institution’s processes, including the onboarding and student reception service, while increasing their quality.

The Study&Co Digital Welcome Desk has enabled:

  • A considerable saving of time and costs, by the elimination of the welcome booklet (cost 1,000 euros/year) and by the sharp decrease in student’s requests.
  • An increase in the quality of service to students through the digitization of processes and new services offered to students (psychological and listening device).
  • The maintenance of the institution’s reputation through its labels and the development of Erasmus mobility.

CIHEAM - case study

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EMBA

To improve the efficiency of its onboarding for international students while maintaining its high level of service, the EMBA BS wanted to modernize and optimize its internal processes.

The challenge was to implement the Digital Welcome Desk in less than a month.

The Digital Welcome Desk, developed by Study&Co, has achieved the following :

  • A significant time saving for teams, thanks to the multitude of general and personalized information available on the platform. Thus, teams are less solicited.
  • An increase in the quality of service to students, as with more time, teams have been able to focus on developing new integration services, such as buddy programs, sports activities, events, and intercultural activities.

EMBA case study

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ESCP Group

The case study was conducted on 4 campuses individually, which you can find in the following pages.

The Digital Welcome Desk, developed by Study&Co, has enabled:

  • To modernize the student experience and gain agility.
  • To digitize and standardize the reception and integration of students across all campuses.
  • To support the mobility of students within the campus.
  • To optimize processes by eliminating costly welcome booklets and centralizing information.
  • To save time in order to focus on the human element.

ESCP Group case study

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ESCP Berlin

In the face of an increase in the number of students, the main challenge for the Berlin campus is to simplify and optimize the onboarding process for students.

The Digital Welcome Desk, developed by Study&Co, has made it possible to:

  • Remove digital and paper welcome booklets
  • Centralize information
  • Improve communication with students with an intuitive and user-friendly tool
  • Save time by reducing student requests

 

ESCP Berlin case study

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ESCP London

In the face of an increase in the number of students, the main challenge for the London campus was to gain flexibility in order to improve its welcome process.

The Digital Welcome Desk, developed by Study&Co, made it possible to:

  • Remove the welcome booklet
  • Gain flexibility for real-time updates
  • Reduce student requests by 30%, of which 75% are redirected to the platform
  • Save time on daily tasks that impacted about 25 people
  • Allow teams to focus on tasks with higher added value

 

ESCP London case study

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ESCP Paris

Faced with an increase in the number of students, the main challenge for the Paris campus was to modernize the student experience by optimizing their internal processes.

The Digital Welcome Desk, developed by Study&Co, has made it possible to:

  • Offer students 24/7 support from their home country and throughout their stay
  • Gain agility for real-time information updates
  • A 50% time saving on the daily tasks of the Student Affairs team throughout the year
  • The elimination of welcome booklets (annual cost of €8,000).
  • Teams to focus on tasks with higher added value: improving the student experience and more in-depth support.

ESCP Paris case study

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ESCP Turin

Faced with an increase in the number of students, the main challenge for the Turin Campus was to centralize all information in one place, immediately accessible, readable, and dynamic.

The Digital Welcome Desk, developed by Study&Co, has allowed for:

  • Improved communication with students
  • Centralization of information on a single tool available at any time and personalized according to the student’s profile
  • Time savings by eliminating welcome booklets and reducing the time spent answering emails

ESCP Turin case study

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ESIEE
Case study

In order to best welcome students, ESIEE wants to support them from the moment they arrive “to the last meters”.

Through an administrative restructuring, the school wanted to outsource airport reception services, previously managed internally, and thus called on the services of Study&Co.

The implementation of Kits and Pickups with Buddies, offered by Study&Co, has allowed for:

  • A considerable saving of time for the teams, who are less solicited for the organization of Pickups.
  • An increase in the quality of service for students, who feel supported and reassured.
  • Welcome Package indicator of the Welcome to France Label.

ESIEE EN

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ICP

In order to improve the overall welcome experience, the ICP has chosen to implement a platform that centralizes all information in order to comply with the “Bienvenue en France” label:

The Digital Welcome Desk, developed by Study&Co, has allowed for:

  • Increased autonomy and improved feedback from students.
  • Smoother communication with students with a gain in expertise for the teams.
  • A considerable saving of time, as teams receive fewer emails and are less solicited.
  • Obtaining the “Bienvenue en France” label

ICP case study

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ILCF

To improve the overall welcome, ILCF chose to implement a platform available at any time, offering students support from
the time of admission:

The Digital Welcome Desk, developed by Study&Co, has made it possible to:

  • Increase student autonomy and improve student feedback.
  • Provide expertise and update regulatory resources.
  • Save considerable time, teams receive fewer emails and are less solicited.
  • Obtain the Bienvenue en France label

ILCF case study

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Inalco

The objective of the Institute is to provide a quality welcome, in line with the prestigious international partners. With the strong growth of its international student body, the Institute thus wishes to perpetuate its process with a partial outsourcing of the welcome service.

Due to the particularity of the student population welcomed at Inalco, personalization and individualized support remain at the heart of the DRI’s functions.

The Digital Welcome Desk, developed by Study&Co, has modernized the welcome processes, allowing:

  • To improve welcome services, especially before the students’ arrival;
  • To make communication more effective;
  • To focus on the human aspect, by offering a holistic support focused on specific needs;
  • And to perpetuate the practices of the DRI.

 

Inalco case study

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ISCOM

In view of the considerable increase in the number of international students and the non-functioning of the process with its provider, a competitor of Study&Co, ISCOM decided to change providers.

This choice was in favor of a platform in the school’s image (white label), available for all campuses: Study&Co.

The purpose of this change was to offer a quality welcome and increase the visibility of the school’s brand.

The Digital Welcome Desk, developed by Study&Co, has enabled:

  • An update on national regulatory resources
  • To offer an equivalent service in the different campuses
  • The autonomy of students
  • A considerable time saving, teams receive fewer emails and are less solicited.
  • To focus on the welcome and the link with the students, beyond the tools and the procedures
  • An increase in the visibility of the ISCOM brand

ISCOM case study

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